Client Feedback
Formal feedback processes
We undertake formal feedback with our learner and employer clients twice a year. The results are analysed and help shape our business strategy. Collating feedback helps us:
- identify our strengths and weaknesses
- keep up with our clients’ changing needs and views
- ensure we are maintaining quality standards
Your comments
Please tell us what you think of us!
We welcome your views, comments and suggestions - these help us to continually improve our services. Please email us with your positive feedback and also tell us when services haven’t been up to scratch.
If you wish to make a formal complaint, please email us for a formal complaint form.
Nominate our staff!
Let us know if you’re impressed with a member of our staff by nominating them for a Staff Recognition Award
. We’ll recognise and reward their hard work.
Email us with the staff member name and explain why you’re nominating them.
Learner grievance procedure
We have developed a comprehensive policy for learners who are unhappy with assessment decisions about their work. Copies of our Learner Grievance Procedure are made available to all learners and are available on request.
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