TPM - Training Plus merseyside

Profiles / Staff

I'm passionate about ensuring clients receive a quality service which is structured, supportive and meets individual needs.

Name:	Janet Smart
Role:	Quality Improvement Manager

My job responsibility involves the design, development and audit of effective quality systems and procedures for learners, staff and employers. This process enables the company to provide a method of continuous evaluation and improvement to ensure high standards are achieved.

I am a qualified Hairdresser, and hold TDLB D32, 33 & 36 and Level 3 Customer Service qualifications. I have over 20 years experience in managing training and have worked with prolific Liverpool companies before joining Training Plus merseyside. My recent professional development has includes gaining qualifications in Advanced Business Administration and a Diploma in Leadership and Management (level 4).

I am passionate about ensuring our clients receive a quality service which is structured, supportive and meets individual needs. Training Plus merseyside is an organisation that respects the views and opinions of its staff, learner and employers. What I most value most about working at Training Plus merseyside is being treated as an individual and being respected and valued for the job that I do. I have worked at Training Plus merseyside for thirteen years and I believe I have stayed so long because of the support and development I have received. The three best things about Training Plus for me are the passion, the support and the fact it’s a great place to work.

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